"One of the greatest moments in anybody's developing experience is when he
no longer tries to hide from himself but determines to get acquainted with
himself as he really is".

Norman Vincent Peale


Self Assessment - How Are Your Systems?

These self-assessments have been designed to have you stop and think. Its an opportunity to explore other options as the questions trigger alternative strategies and actions. Often I have found that if you have available a tool for quiet reflection the answer to your problem will become apparent.

Respond to the following questions with a tick in the Yes or No Columns




1. Are you able to get work finished without wasting time?



2. Are tasks generally completed without repeats?



3. Do you have documentation of systems and processes?



4. Do you have a low rate of complaints from customers/clients on errors in delivery of product or service?



5. Do you take suggestions and input from staff on systems improvement?



6. Do you take suggestions from customers/clients on systems improvement?



7. Are you able to complete work without picking up and putting it down several times?



8. Is your system documentation located in a knowledgement management system readily accessible by all members of your organization no matter where they are located?



9. Is it easy for your clients/customers to do business with your organization?



10. Would you say management in your organization sees the value of building systems?






If you had difficulty answering Yes for most of these questions then you may have opportunities for improvement in your systems and processes. In any case you ought to discuss your responses with someone else in your organisation to check your perceptions. It will be a good communications starter!

Note: I have based these questions on my own experiences as a consultant, coach and researcher. The questions and the responses have not been validated . Use the responses as a guideline to improving your performance and the performance in your organization. If you want to discuss your responses further my contact details are as follows:

Henry Blatman

P 9699 7771

F 9699 8493

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