"Henry has completed two pieces of work for our firm, the second piece after a four year interval. Each time he has made a significant difference in helping our business move forward. Henry's own business management experience has given him the understanding of what needs to be done to create business success." 

Colin Lear Managing Director Tasty Trucks









 

Case Studies

Food Services

Some background:

  • 80 staff
  • 37 Trucks
  • Business growing
  • Business Profitable

What they needed:

  • How to restructure the company to facilitate growth?
  • How to have all staff accept the restructure?
  • How to retain important staff member who was anxious about the change

The process:

We instigated an open and inclusive process for change within the organisation. There was no demand on anyone to fall into line. Here are the main actions:

  • Gather managers for 11/2 days
  • Re do each persons position description and KPIs
  • Meet with each individual manager and with groups of managers
  • Plan a launch including who will speak
  • Launch the new structure and positions

Results

  • All staff have clarity on direction and the BHAG (Big Hairy Audacious Goal).
  • All managers clear on their role
  • Potential problems averted due to communication early
  • Anxious manager takes up her role and is doing well
  • Company has a fabulous platform for growth

The learning's

  • If you want to keep good people you must put in the time to communicate with them and support them through change
  • Always believe more in the person than they can believe in themselves
  • Look at the big picture to make decisions. What is good for the company will ultimately be good for each individual even if it does not seem like that at the time.

What they say

"Henry has completed two pieces of work for our firm, the second piece after a four year interval. Each time he has made a significant difference in helping our business move forward. Henry's own business management experience has given him the understanding of what needs to be done to create business success." 

Colin Lear Managing Director Tasty Trucks