"Henry's calm and methodical analysis of team issues helps draw our own creativity out in finding solutions to complex issues"

Principal - Accounting Practice









 

Case Studies

Accounting Practice - Sole Practitioner

Some background:

  • Sole Practitioner
  • 8 staff
  • One partner with everything centred around him

The issue:

  • Sharing the responsibility for the business to others and reduce the direct involvement of the principal
  • Improving internal systems
  • Growing the practice past the current ceiling of $600k and the current income level of $200k

Process:

  • Review and re engineer client service offering using Performance Package process
  • Involve both partners and senior staff
  • Dealt with challenges and resistance as they arise
  • After the client service offering had been re-engineered, all staff were communicated with and trained

The results:

  • Ownership of what the practice delivers by all
  • Starting to create a third layer of staff therefore giving more leverage to the practice and more career opportunities
  • Recognition by staff on dependency on Principal. Willingness to be involved in re-engineering practice.
  • On target to an 18% growth in fees and a 25% growth in profitability

The learning's

  • Change happens over a time with a combination of a process and the courage of the leaders
  • Trust the process

What he said:

"Henry's calm and methodical analysis of team issues helps draw our own creativity out in finding solutions to complex issues"

Principal - Accounting Practice